Many times labs fail to understand what went wrong with billing patients due to which the end-of-day balances do not match. This mistake is typically associated with the discounts that are offered at the front desk. Also during home collection which may or may not reflect in the lab billing.
Discount management may seem easy in the billing software, but tracking changes in the discounts isn’t humanly possible every time something goes wrong in the billing. You can notice financial errors in the bill amount if the front desk user makes changes to the discount offered without keeping a record of it in the bill. If not recorded and checked regularly, it may result in causing a heavy financial leakage for your business.
How to trace discount changes?
The lab discount approval process can be tracked with two methods such as –
- Discount Approval
- Activity Logs
How does Discount Approval help?
Discount approval enables the lab admin to keep track of the changes in discounts made at the front desk. For each discount alteration, the admin will get a notification of this change request. The admin will authorize this change only after approval of this request. This is how any diagnostic software for medical labs can keep track of the alternations made at billing.
How does the User activity log help?
Activity logs can help trace user activities for better management. It also becomes useful to backtrack mistakes, gaps, or leakages at the collection and enabling discounts in lab billing to track discount changes, financial anomalies, and other alterations.
Introducing Discount Approval Mechanism
CrelioHealth introduces a discount approval feature for medical labs that sends an OTP to the admin’s head each time a front desk user alters the discount at lab billing. This triggers the admin’s end in the system, allowing them to take necessary action. He/she also receives approval requests over email streamlining lab billing with discount approval.
The feature offers flexibility to the admin user to view, review and take action on the request. This is now possible anytime, anywhere as this is also available on mobile. In case the admin is not available in the lab, the request adds to the queue in run time; thus avoiding potential delay.
This feature works on the web & the mobile app. All pending requests that are queued in the system can be viewed in the new section named discount approval in the finance module.
- Improves billing management
- Prevents leakages at billing
- Records change, if any
- Helps in tracking bill status changes
- Fastracks the whole billing process
The discount approval mechanism is a paid feature. Comment below to request feature activation.