Challenges Faced by Swastham
Being in business for more than 5 years now, Swastham Clinical Laboratory observed many complexities throughout operations and business. To address them, Mr. Kishorebhai, the founder of Swastham installed a software tool that could enhance laboratory workflow efficiency and ease process management for staff. Also, it enables a better experience for all stakeholders collaborating with them. Crucial tasks related to Enhancing lab operations, accounting balances, and managing finances were staff dependent despite having software.
In addition to that, all user and financial data maintains a register causing unavoidable manual errors and unorganized and slow handling of processes; demanding more time and effort from the staff. As a result, Mr. Kishorebhai could see uncontrolled potential leakages throughout operations.
To enable seamless workflow management and improve business collaborations it was of utmost importance for Swastham to resolve repetitive manual errors, leakages, and poor financial handling.
Solutions Implemented
By determining all requirements that are necessary for a seamless and enhanced laboratory workflow efficiency, Mr. Kishorebhai leveraged CrelioHealth(formerly LiveHealth) to address complexities that hampered business. To achieve error-free operations, better financial control, and boosting lab productivity, Swastham & CrelioHealth worked towards transforming laboratory areas that necessitated streamlining laboratory processes.
Right from patient entry to report delivery, complete lab automation significantly reduced staff workload. This enables them to focus more on aiding patients. While the digitization of the laboratory eliminated manual errors and possible leakages, automated billing enabled smooth financial handling. With streamlined operations, quality-assured results for doctors and patients, and improved financial flow, Mr. Kishorebhai could now see significant improvement in business within a few months.
Financial Analysis over Your Fingertips
Lab automation and an easy-to-connect cloud platform proved to be of complete benefit for Mr. Kishorebhai. Using this he could centrally view and analyze the real-time finance of multiple centers, anytime, anywhere. In addition, the readily available comprehensive MIS reports featured by CrelioHealth(formerly LiveHealth) LIMS added extra value to financial management. This allows him to monitor progress patient-wise, department-wise, and also on the sources of income.
“MIS reports made it easy for us to generate useful reports like total revenue and daily billing details. We no longer maintain registers to record daily billing details now.”
While managing finance became handy, Swastham experienced around 47% reduction in manual efforts earlier spent for accounting collection at multiple centers. As a result, the lab no longer required registers, reduced its logistics time, and saved heavily on the cost.
Scaling towards Success
The communication barrier that Swastham faced previously from B-B clients and the staff was now completely handled by CrelioHealth(formerly LiveHealth) LIMS. The solution offered customization of front-end operations that can be defined as per authorities. Separate login credentials and passwords are enabled with customized access. This allows clients to stay well-connected and receive reports within a few minutes.
“CrelioHealth makes the process of adding new centres easy, which is really helpful in scaling business.”
Auto-notifications and emails improvised communication amongst all stakeholders and strengthened business collaboration. Facilitated with adding new centers and users, CrelioHealth(formerly LiveHealth) promoted a platform for Mr. Kishorebhai to expand his business.
Redefined Laboratory Management with Remote Access
Apart from Streamlining laboratory processes, the cloud-based system enhanced laboratory management in many effective ways. Remote accessibility, real-time tracking, and endless data security resolved much bigger problems.
“By providing login access to phlebotomists, they are now able to register patients at the time of home collection using Mobile Apps.”
CrelioHealth(formerly LiveHealth) mobile apps with pre-defined access control enabled phlebotomists to register patients right at the time of home collection. Being a huge advantage for doctors, the app made report approval and authorization remotely possible soon after they were ready. This redefined the overall lab management process for all staff members boosting lab productivity working with Swastham.
