For CrelioHealth, 2021 was a year of growth & expansion; taking complete medical diagnostics business management to the next level. 700+ new businesses signed up with CrelioHealth from 30+ countries last year.
We expanded & enhanced new verticals for inventory & patient management that powered the overall lab management, magnified business growth opportunities & elevated the quality of value delivered to patients. We continued our endeavours to improve COVID-19 workflows & work process automation for labs that were burdened with the rising chaos from the second wave of the pandemic.
In the previous year, more than 48M Lab & Diagnostics Reports were delivered to 14.1M patients worldwide from which 1M was delivered in the USA; all by leveraging CrelioHealth, enabling improved, easy and effective healthcare.
About 3,011,779 Healthcare Practitioners utilized the platform from 700+ cities worldwide. In 2021, CrelioHealth observed 29K transactions on its platform worth $5.6L with a 187% increase compared to the earlier year.
Doctors & Physicians
About 3,011,779 unique physicians & medical consultants transacted on CrelioHealth in 2021. The platform enabled pathologists & consultants to deliver better & faster care to patients with bulk report printing/download, ICD code support, PCR plating automation, smart & trends reports, automated email & WhatsApp communication to patients and seamless home collection & appointment booking portals.
64,978 doctors from the above leveraged online logins offered by the diagnostics lab to access, sign, approve & dispatch reports online, without any delay.
About a total of 296,924 Hospitals, Corporates, Insurance Companies & TPAs were transacted in 2021 from which 20,736 transacted fully online.
New Features & Software Upgrades
The year 2021 for CrelioHealth redefined software features, enhancements & introduced new solutions to different yet crucial parts of healthcare diagnostics. We redesigned the scope of digitization & technology as solutions, offering providers a hassle-free means to cater to better & connected patient experiences across the value chain.
Product innovation for LIMS reached a new milestone in 2021 with business-centric features like multi-view operations dashboard, multi-centre finance dashboard, multi-location advanced search, Boolean search, bulk report printing, centralised master management and more.
We continued to build better COVID-19 solutions for customers by introducing much-needed essential features like dynamic state-wise COVID exports, PCR plating automation (also beneficial for other PCR testing), etc.
CrelioHealth Inventory New Features & Updates
Rebuilding inventory management with automation and system-generated statistics, Crelio Inventory introduced industry-leading features & updates in 2021. Automatic stock consumption, consumption analytics, inventory mobile app, multi-layer approval management, multi-view inventory dashboard and centralized procurement were some of the top features that raised staff productivity and made medical inventory management easy.
Keeping patient satisfaction & convenience as the topmost goal, CrelioHealth introduced its new product – Crelio CRM: An end-to-end patient management solution. We reinvented the promotions tool to enhance the patient booking experience via various online & social platforms making the connectivity amongst labs & customers much better.
CRM store and CRM kit management were later added to elevate the scope for customer acquisition and retention.
Security & Compliance
Enabling Secure Experience (HIPAA Compliance)
CrelioHealth celebrates another year of promising security and compliance for all data communications amongst businesses & patients with 99.8% server uptime. CrelioHealth is HIPAA compliant – which means all customer data is highly secured, backed-up daily and encrypted end-to-end. Access to any internal or external data is audited & logged in the system.
Special Pro Bono Projects
Ayushman Bharat Digital Mission
In 2021, CrelioHealth undertook a special pro bono project, being an esteemed part of the sandbox of Ayushman Bharat Digital Health Mission (AB-DHM). AB-DHM integrated with CrelioHealth and leveraged its capabilities to –
- Create Health ID in order to capture, verify & enable seamless patient registration at any medical facility
- Build Health Information Provider (HIP) services that allow easy sharing of digital records using the Personal Health Records (PHR) app
- Develop Health Information User (HIU) services that can enable authorized healthcare workers to access patients’ medical history post complete patient consent.
Our purpose is to seamlessly enable diagnostics labs to be part of the facility registry and at the same time enhance the patient experience. This will be possible when they have the ability to access & share reports and other healthcare documents with various medical facilities.
Awards & Recognitions
CrelioHealth is proud to have been honoured for its potential in the healthcare diagnostics industry with several healthcare communities & leadership summits. Here is a list of our awards & recognitions achieved in 2021.
- Leading NextGen Technology Solution – Diagnostics by Diagnostics Leadership Summit, Feb 2021.
- Brand Impact Award by Indian Achievers Award, June 2021.
- IHW Digital Health Awards for COVID-19 Software Solutions, Aug 2021.
- Atmanirbhar Bharat Awards by Atmanirbhar Bharat Summit & Awards, 2021.
- Healthcare Insights Certificate of Service Excellence, 2021 by Healthcare Insights.
- 7th Edition of Indian Health & Wellness Award 2021 for Health Tech Brand in the Silver Category.
Customer Ratings & Reviews
In 2021, CrelioHealth received 120+ customer reviews from G2, Capterra & SoftwareSuggest with the best-in-class average rating of 9.5/10.
Other customer ratings were as mentioned above.
2021 was a great year of achievements, especially through customer reviews & ratings. We were honoured with the Best Value Award by SoftwareSuggest and badges from several listing sites in the categories such as –
- High Performer 2021, Winter by G2
- High Performer 2021, Summer by G2
- High Performer 2021, Fall by G2
- Customer Love Us by G2
- Best Value Award By SoftwareSuggest
- Highest Rated Solution In the Medical LIMS Category on Capterra
The year 2021 highlighted the growing expectations from patients to enable advanced & convenient ways to access reports & to connect with healthcare centres. Bulk registration, Scanning patient ID at registration, ICMR or State Reporting automation, bulk uploads, report PDF delivery on WhatsApp, and many such features boosted patient experience for our customers worldwide.
We aimed at making reaching out to the patients seamless by upgrading our communication portals, introducing patient holistic systems & tools such as online promotions, store & kit activation. As a result, we served about 14M patients worldwide, from which more than 1.4M patients transacted completely online and around 1.23M patients were revisits.
The total patient feedback received last year was the highlight for laboratories & diagnostic centres, which were about 1.4L. The average rating was 4.38/5 (India) & 4.2/5 (USA)
Thousands of diagnostics test reports were delivered through partner healthcare platforms, increasing the total partner count to 178.
And we did not stop just there! We continued chasing our goals of achieving another milestone while aiming at addressing the unsolved industry challenges along with improving accessibility for providers & patients in the healthcare ecosystem.
CrelioHealth thanks every one of you for your support & appreciation in our journey to enhance healthcare delivery, services & experience.