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“Our Partner in Growth” — Says Sahayog Pathology Lab

Sahayog Healthcare, Pune — LiveHealth

Tell us about Sahayog Pathology Lab. How do you see your growth and how does LiveHealth contribute?

Sahayog Pathology Lab is an advanced technology equipped lab in Pune, well-known for its high quality accurate tests at affordable prices. We deliver completely automated diagnostic services for Haematology, Biochemistry, Hormonal Assay and Tumor Markers. We have a centralized processing lab with a growing network of collection centres, focused at delivering superior quality diagnostics services to our customers.

LiveHealth is our partner in growth.

We can scale-up the solution as per our requirements, while we are growing. We look forward to leverage the benefits LiveHealth platform to effectively engage with our existing patients and reach out to new patients.

As a Healthcare Provider , what are the key challenges you are facing in the healthcare delivery and patient care? What’s the role of Information Technology in meeting these challenges?

Healthcare delivery is disconnected. Not every healthcare provider is keen on maintaining the medical records of their patients. Those who maintain, have their own isolated systems and formats, with a limitation on storage capacity and accessibility. Patients mostly maintain and carry their medical records in paper formats. It becomes difficult for a healthcare provider to understand the medical history of a patient, if the records are fragmented and not accessible.

Information Technology enables the digitization of medical records, store them in compact way and make them accessible to multiple healthcare providers and to the patients.

Besides, IT can be used as a tool to educate and empower the patients, wherein they can understand their medical records and track their health effectively.

What were your concerns with respect to purchasing a comprehensive IT solution for your Diagnostic centre?

Digitization and storage of our patient medical record has been the primary concern. The solution should be simple and easy to use for the staff.

It should assure that our medical records are secure and available to us anytime. We run our day-to-day operations on these software systems, so timely support is crucial and must be delivered by the solution providers.

Have you tried any solutions earlier to meet these challenges and concerns? What are the reasons you landed up with LiveHealth?

We used a stand-alone software earlier to manage our medical records. It was good enough until we started growing and extending our operations through multiple collection centres. Purchasing the stand-alone software for every centre was neither cost effective nor did it integrate our medical records and operations. We needed a solution using which we could integrate the medical records and manage the operations of all our centres centrally.

LiveHealth provided a cloud based solution which perfectly caters to our requirements. Besides it has minimized our investments in IT equipments, it has cut-down the support dependency and cost. It is a subscription based solution, hence we pay only for what we use and get the updates free. We can scale-up as and when required.

What are the outcomes you expect in terms of optimizing your operations and increasing the revenue? How do you see to LiveHealth to achieve these outcomes?

LiveHealth not only helps us manage our day-to-day processes efficiently, but also provides analytical insights by integrating all data sources (clinical, financial and operational) of our lab.

  1. This analysis helps us monitor certain trends and patterns in the patient health and better understand the disease patterns & treatment efficacy. We can identify our growth points, recognize major referrals, and compare progress with duration.
  2. We can also view our daily collection records along with the distribution based on different payment modes & services.
  3. We can keep a track of various metrics like test-wise turnaround time and patient retention and attrition rates over a period of time.
  4. Using this real-time analytics system we can monitor the effectiveness of our procedures, processes, strategies and identify areas of improvements to streamline our performance.

Do you think you were able to reduce the number of human errors by interfacing your medical devices with LiveHealth system? Please provide details.

Instrument interfacing has definitely helped us to reduce human errors. Besides, the technicians can focus more on testing and verification compared to data entry. Their response time is quick, thereby improving the TAT.

Please describe other features of LiveHealth that have enabled you to gain high productivity and efficiency. 5 reasons why would you recommend LiveHealth to other healthcare providers?

  1. Easy monitoring and management of your lab via mobile app
  2. Access to complete medical history of patients
  3. Ease of transactions through online payment options
  4. Seamless diagnostic experience to patients powered by mobile app
  5. Save considerable time spent on operations and management

-Dr. Shital Patil -Sahayog Path Lab

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