Dr. Sangita Joag Shares About Her Journey with 25 Years of Patient Care and over a Decade of Trusting CrelioHealth.
1. Lab Introduction: 25 Years of Putting Patients First
When Dr. Sangita Joag established Satyam Pathology in 2000, the laboratory started with a handful of patients and a simple approach: give patients the attention and information they need. Twenty-five years later, that approach remains central to her work.
Alongside running Satyam Pathology, Dr. Joag serves as a Senior Pathologist at Mai Mangeshkar Hospital. She has always believed in discussing reports with patients and listening to their feedback. As their laboratory grew, she wanted its technology to support the same standard of patient care.
That search eventually led her to LiveHealth in 2015, now known as CrelioHealth. More than a decade later, she continues to use the software, valuing not just its functionality but also the support and its constant upgrades.
“Glitches in the laboratory software really make you perspire! Because the patient is sitting on your head, and needs the report immediately, and there is some problem with your software, and you are also really hackled by that. But whenever we have called the support team at CrelioHealth, we have always found the support to be very efficient.”
Says Dr. Joag.
2. The Timeline & Challenges: When Paper and Offline Software Fell Short
From Paper Registers to a Better Way of Managing the Lab
In 2000, Satyam Pathology managed patient information using Microsoft Word files and manual registers. The team entered readings from a semi-automatic machine into Word documents and printed reports. As patient numbers increased, retrieving old records became difficult, and managing the growing volume of information took more time.
The lab then attempted to build an in-house solution. The lab hired an engineer and spent six months evaluating the software. However, pathology reporting involved too many variables for the system to meet the lab’s requirements.
In 2005, the lab switched to an offline LIMS that supported basic registration and report generation. But troubleshooting came at a cost. Technical faults or virus issues could require a vendor visit and a system reboot, sometimes disrupting work for at least a day. Eventually, the vendor announced that it was shutting down its services, leaving the lab needing another solution.
By 2010–2011, patients were increasingly asking for SMS notifications and online access to their reports. Dr. Joag recognised that the previous approaches were no longer enough.
She had also seen the limitations of traditional software at a consultation centre, where obtaining internet access for online report delivery required a formal application to an authorised person. The process added time and effort to what should have been a straightforward service.
For her, the direction was clear: the lab needed a better way to manage information and deliver reports without unnecessary delays for patients or staff.
3. The Turning Point: Choosing LiveHealth in 2015
In 2015, Dr. Sangita Joag met the founders of LiveHealth (now CrelioHealth) and found the cloud-based LIMS solution to fit her and her patients’ growing requirements. However, a little apprehensive about the software.
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Addressing Data Security Concerns
Moving to a cloud-based LIMS was a significant decision for Dr. Joag. Her primary concern was the confidentiality and security of patient and financial data.
Before proceeding, she sought assurance that the information would remain private. The vendor’s contractual assurances helped address her concerns, and she found its understanding of privacy requirements reassuring.
In 2015, Satyam Pathology adopted CrelioHealth, marking a shift from locally stored records and offline software to a cloud-based approach.
What Changed & Transformed Satyam Pathology?
Meeting patient convenience and simplifying the doctor-patient relationship were the major transformations for Satyam Pathology.
Better visibility across two centres
Dr. Joag can check report status and daily workload across the main laboratory and collection centre from one place, including when she is away from the lab.
More convenient report delivery
SMS notifications inform patients when their reports are ready. Patients can access reports through the app or collect a printed copy when needed.
Access to patient history
Digital records make previous reports easier to retrieve, reducing dependence on paper files. Patients can also access their reports without having to carry physical records everywhere.
Simpler report signing and printing
Dr. Joag previously signed reports by hand. Digital signatures and online report delivery have reduced the need to print and sign every report individually. Printed copies remain available for patients who need them.
Support beyond the laboratory
Online report delivery has also enabled the lab to serve corporate health checkups. In her charitable work in Velhe taluka, Dr. Joag can retrieve previous reports for expecting mothers facing complications at odd hours or on holidays and share them over WhatsApp.
These changes have helped Satyam Pathology make patient information more accessible while supporting the practical demands of daily laboratory operations.
“Being able to deliver reports online makes things more convenient for both patients and our staff. It saves time and effort and makes it easier for patients to access their reports when they need them.”
Dr. Sangita Joag.
4. Why the Partnership Continues in 2026
Adopting a LIMS is one decision. Continuing to rely on it for years requires confidence in the software and the people supporting it.
In 2026, Dr. Joag points to two reasons she continues to work with CrelioHealth: responsive support and regular software upgrades.
Support That Responds When It Matters
Technical issues can be particularly stressful when patients are waiting for urgent reports. Dr. Joag appreciates having a support team she can contact when the lab needs assistance. She also credits the CrelioHealth’s team member who has worked with the laboratory for the past two years as supportive and responsible.
As she puts it:
“Whenever we have called the support team, we have always found the support to be very efficient.”
Dr. Sangita Joag, Satyam Pathology
Software That Keeps Improving
Dr. Joag also values the regular updates, which she describes as useful and up to the mark. For her, continued improvements are an important part of the relationship.
She remembers the early days when the company’s founding members visited her laboratory to introduce their LIMS. Having watched the team grow over the years, she has seen the partnership develop alongside the software.
Her experience reflects an important distinction:
A laboratory needs more than a system that works at the time of installation. It needs a solution and a support team that continues to meet its requirements as the lab evolves.
6. The Results: More Accessible Reports, Better Visibility, and a Partnership That Lasts
The shift to CrelioHealth in 2015 brought some practical changes to Satyam Pathology. Less printing, easier access to patient history, visibility across both centres, and online report delivery made everyday lab operations easier to manage.
It also opened up opportunities that the earlier setup couldn’t support. Corporate health checkups became possible with online report delivery. And for Dr. Joag’s charitable work in Velhe taluka, accessing and sharing previous reports over WhatsApp has made it easier to support expecting mothers who need medical attention at odd hours or on holidays.
But perhaps the strongest endorsement is that Dr. Joag is still using CrelioHealth in 2026. She values the team’s responsiveness and the regular software upgrades, and says she wants to continue the association.
From a single computer and paper registers in 2000 to a cloud LIMS adopted in 2015, Satyam Pathology’s journey is a reminder that good technology isn’t just about getting a lab started. It’s about having a partner that keeps showing up, improving, and supporting the lab long after implementation.
