As part of Saudi Vision 2030, the Ministry of Health (MOH), KSA, embarked on a mission to modernize its regional laboratory ecosystem, moving away from fragmented systems, paper-based workflows, and manual coordination.
To achieve this, MOH selected CrelioHealth to meet its order management functions across its regional lab network.
The Transformation Impact Of CrelioHealth On KSA, MOH Labs
CrelioHealth unified order management and report viewing process across all clients for 16 MOH regional labs, through:
1. National Order & Result Automation
The Ministry of Health regional labs in the Kingdom of Saudi Arabia (KSA) utilize CrelioHealth as the National Order Management System (OMS), through which:
- Orders from clinics, hospitals, and B2B clients flow into CrelioHealth
- Samples are routed to Oracle Cerner LIS via HL7 integration
- Results are returned to the Crelio platform and auto-delivered to clients
- Multi-center smart routing is fully implemented
Benefits: Manual intervention eliminated, end-to-end order automation with real-time status tracking for all stakeholders.
2. Secure, Paperless National Integrations
CrelioHealth strengthened data governance with key Saudi national platforms by offering secure integrations with:
- NHIC CRS Registry: Instant, paperless registration for Saudi nationals
- Border ID & Passport Registry: Fast onboarding of visitors and pilgrims
- Nafath: Secure SSO and real-time digital identity verification
- Provider Registry Integration: Easy to onboard providers with a user-friendly interface
Benefits: These integrations significantly reduced registration time, eliminated manual errors, and strengthened data governance.
3. Centralized National Command Center
MOH lab leadership now operates through a single real-time command center that can access data from multiple centers simultaneously or navigate among them effortlessly. Clients receive real-time alerts that offer:
- Live ordering status
- Bottleneck identification
- AI-powered insights
- Automated notifications
Benefits: Centralization improved data access with clear, real-time data visibility and quick data navigation across multiple centers. Real-time automated notifications kept clients informed and prevented communication gaps.
4. Proven Scale & Reliability
Processing 25,000+ messages per day, scaled to approximately 29,000+ daily transactions, with zero integration errors after optimization, CrelioHealth meets the reliability standards required for national healthcare systems.
Benefits:
Optimizing the integration engine scaled transactions, eradicated errors, and stood reliable to meet quality standards as per national healthcare systems.
Why CrelioHealth
Automating manual workflows for legacy healthcare – Enabling government-grade transformation; CrelioHealth led to:
- 100+ global live integrations
- HL7, FHIR, and proprietary APIs
- ISO, GDPR, SOC 2 compliant
- AI-powered solutions proven to work at scale
The Outcomes
- Fully automated order management
- Real-time status tracking and auto-communication
- Totally integrated solution for all MOH lab orders
- Vision 2030–aligned, AI-ready infrastructure
This is not just digitization; it’s national laboratory automation at scale: achieving paperless, real-time lab operations for MOH, KSA labs.
