Dr. Daniel Sappington, contractor board-certified lab director at Spring Creek Urology, speaks about the lab’s rapid transformative journey. This was focused on before and after the LIMS implementation by CrelioHealth.
I. Inception & Journey
Spring Creek Urology is a physician-owned lab that performs at least 900 molecular testing samples a month for three or four doctors. Its specialization involves a wide range of urological tests for men and women. Further, aiming to expand to the sexually transmitted infections testing niche.
II. Roadblocks They Faced Since Inception
Dr. Daniel Sappington shared that Spring Creek Urology Lab has utilized conventional and paper-based methods in its lab operations since its inception. Despite handling higher sample volumes, paper-based requisition forms and reports were created and managed in Excel macros.
On the other hand, UTI testing was performed using the PCR technique. This was again a manual process as they didn’t have a LIMS. This unsophisticated and erroneous approach to lab management, coupled with the constant pressure of maintaining the TAT, hampered work efficiency and affected lab service quality.
As Dr. Sappington was well-versed in using LIS at other labs he had worked with; he convinced Spring Creek Lab to purchase a LIMS to streamline operations and improve lab quality.
III. Selection Of LIMS & Decision Making
Dr. Sappington evaluated many LIS. He found them to be too expensive, as per Spring Creek Urology Lab’s requirements and budget. After vetting 2-4 different LIMS companies, he decided to settle on CrelioHealth. Mainly, because of the software’s ability to meet their customer service needs.
IV. Introducing CrelioHealth: What Changed?
Spring Creek seamlessly onboarded its entire operations on CrelioHealth. As a result, the software’s concierge services provided the lab with rapid transformation. From managing paper requisition forms and reports to auto-scheduling orders and auto-generating bills, by choosing the right lab software, Spring Creek could now eliminate manmade hassles and errors at their front desk operations.
“Your concierge service is really what sold us to go with Crelio.”
– Dr. Daniel, Lab Director
Implementation Experience:
Spring Creek Urology experienced speedy implementation of Crelio LIMS. The agile team of experts, a dedicated account manager, and the uninterrupted communication provided by the support team offered a smooth onboarding experience.
“Things have been pretty seamless With CrelioHealth, and overall implementation was smooth. I am extremely happy with everything that has proceeded with Crelio.”
– Says the Director at Spring Creek Urology
V. What They Loved The Most About CrelioHealth?
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Software’s Ability To Meet Business Requirements
CrelioHealth’s flexibility and reliability enabled Spring Creek Urology Lab to enhance its reporting process. Adapting to specific business needs, like mapping antibiotic resistance in the system or mapping low, medium, and high CT values, CrelioHealth’s customization abilities eased automated operations and their laboratory workflow process.
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Knowledgable Team Of Experts For Dedicated Services
“I think if we sent an email out, we had our question answered in 30 minutes or less.”Says the Director at Spring Creek Urology
Spring Creek Urology Lab found CrelioHealth’s knowledgeable account managers and responsive support team very helpful in their journey of using and choosing LIMS. Dr. Daniel appreciated Crelio’s interest in building more opportunities to streamline and simplify lab management, and their fruitful and productive team of developers offers cost-effective solutions on the fly.
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Smooth Instrument Interfacing Enabled Faster Result Interpretation
Interfacing instruments with Crelio LIS software observed a smooth transition and cut down steps that existed in manual results and reporting earlier, minimizing the chances of manmade errors. Auto-generated results in the system via interfacing enhanced precision and eased result data interpretation and analysis for pathologists.
