Mr. Jason Saylor, Director of Business Development at MDX Labs, shared how CrelioHealth offered diverse B2B lab solutions for MDX labs, helping them simplify B2B collaborations, reporting, and more. Thus, improving their business network.
Inception & Journey Of MDX Labs
MDX Labs was a new lab setup, incepted at the end of 2021 as a COVID-19 lab. It aimed at growing into different lab disciplines. To meet the increasing load, they used a startup LIMS system earlier.
Their Roadblocks & Requirements
Challenge 1: Limitations In The Previous Software
After the first quarter of 2022, MDX labs decided to introduce new lab disciplines as they were growing and expanding rapidly. However, the previous LIMS was unable to keep up with the pace at which MDX was progressing.
Challenges with the previous software were as follows:
- Despite being a very efficient and custom-tailored LIS for MDX labs. It provides essential functions like registration, lab analytics, and reporting, the previous system could only offer solutions for the COVID-19 lab modality.
- Although the software was very receptive to troubleshooting an issue, it couldn’t provide an instruction manual or support to train staff. This increased the cost of training and manual efforts for self-setups.
- Toxicology reporting and requisition forms were manually handled, as there were no dedicated toxicology modules in their previous system.
The previous LIS vendors promised to design a dedicated reporting workflow for tox labs but failed to deliver results for months. Instead, the cost of training staff and different organizations on how to use and manage the system began to rise rather than subside, making it extremely painful to cope with the pace at which the labs worked.
This ensured MDX labs that switching to a better LIMS software that offers modality-based workflows and eases reporting hassles would be an excellent investment.
Challenge 2: Low Manpower Vs. Growing Competition In The Market
As a small lab setup, MDX Labs always delivered the best TAT for COVID-19 services in the US. However, with low manpower and high demand for resources to expand to new lab disciplines, keeping up the balance and maintaining a healthy lab workflow against their giant competitors was their biggest challenge.
Here’s what they were struggling with:
- Analyzer integration was a challenge with a lack of resources and software support
- Supply chain management vs COVID-19 pressure hampered workforce efficiency.
These roadblocks enabled them to find a lab solution that could reduce their hassles and help them balance their workload with minimal workforce.
Making a Decision To Switch To CrelioHealth LIS
The transition was very quick. Despite a very ambiguous timeline, Crelio LIS provider stood up to the pace at which MDX labs work. making things smooth and running even before expected deadlines.
Introducing Crelio LIS: What Changed
MDX shifted its lab operations to Crelio to meet growing aspirations and address challenges. From expanding to tuberculosis to clinical chemistries, Crelio LIS ensured expansion at the expected rate while easing and automating reporting experiences and keeping them tracked as per their modalities.
“CrelioHealth definitely gave us the capability to expand at the rate we wanted instead of not using basic hand-resulting forms and keeping them tracked as per their modalities.”
– Mr. Saylor shared about Crelio LIS
The Implementation Experience
“The fact that you guys not only keep the pace but are ahead of it by our standards is amazing.”
– Shared Jason about CrelioHealth LIS implementation
Implementation of LIS has been amazing shared Mr. Jason. As managing the integration of different disciplines with limited manpower and no third-party agents was thought to be a roadblock to get LIS functioning. However, the CrelioHealth team quickly managed with these setups and integrations without any hassle.
Benefits Unlocked By MDX Labs
“You know, despite being on the other side of the world, always available, always very responsive. It’s been it’s been comforting pretty much every step of the way.”
– Says Mr. Jason
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Dedicated Workflows That Streamlined Processes in a Linear Way
CrelioHealth’s dedicated toxicology workflows helped MDX Labs streamline their processes into a linear path for every step. From integrating analyzers for various toxicology testing applications to managing the regulatory supply chains, machine calibrations, quality checks, and state reporting, Crelio LIS made every step more hassle-free.
They also expanded to hematology, clinical chemistry pathology, and Molecular diagnostics LIMS, leveraging dedicated workflows to manage each sub-niche with the same manpower, reducing hassles and increasing lab efficiency.
CrelioHealth LIMS has been very instrumental in our very rapid growth and expansion.
– Says Director of Business Development at MDX Labs
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Dedicated Integration For Doctors & B2B Clients Eased The Healthcare Network Connectivity & Collaborations
MDX Labs experienced lab integrations as the most amazing feature of Crelio LIS. The system’s integration with the doctor’s office automated order management, report delivery, and communication. Billing integrations simplified transactions, reconciliations, and business management, whereas Catalyst integrations eased networking and enabled better collaborations within healthcare organizations.
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Software’s Ability To Adapt To The Diverse Non-Traditional Business Models Enhanced Business Growth
With multiple core lab disciplines, MDX labs could cater their services to various segments, such as clinics, hospitals, care facilities, rehabilitation centers, homeless encampments, prisons, etc. CrelioHealth LIMS ensured that the lab adapts and caters to these diverse business models. Along with dedicated B2B workflows without hampering the quality of services.
CrelioHealth LIS offers the best lab solutions to centrally manage different accounts for hospitals, doctor’s offices, private businesses, specimen collection centers, and others. The system’s finance & billing module could handle various payment types. With insurance integration, the experience of their diverse stakeholders (patients, clients, doctors, and B2Bs) is super easy with the lab.
